Automation
Customer Support & Ticket Automation
Automated support flows across email, web forms, WhatsApp and voice agents with AI classification, priority detection and ticket summaries, triaging and routing requests before an agent opens them.
We delivered
Deployed triage workflows across the client's intake channels, a classification taxonomy tuned on historical tickets, escalation and SLA notification rules, and a triage accuracy report.
Multi-channel intake spanning email, forms, WhatsApp and voice-agent handoff. AI classification by topic, product area and priority. Ticket summaries and suggested knowledge-base answers for agents. Escalation rules with SLA-aware notifications.
Used for triaging a shared support inbox that has outgrown manual sorting, detecting urgent or churn-risk messages on arrival, and unifying support context across helpdesk and CRM.
Built with n8n, LLM classification, Zendesk/Freshdesk, the WhatsApp Business API, IMAP/SMTP and CRM APIs.
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